ESS Utumishi – Employee’s Self Service Portal Tanzania

Employment Self-Service (ESS) Utumishi portal, also known as the Watumishi portal, is a digital tool to improve the (efficiency) productivity of the public sector. The government of the United Republic of Tanzania introduced the ESS Utumishi portal to facilitate the public servants of Tanzania as a part of their Tanzania e-Government strategy 2013-2018.

The Watumishi portal facilitates the public servants about Employment details like PEPMIS, download salary slips, e-Loan, service records, Transfer or Job Exchange in  Tanzania, application for job leave (regular, vacation, or annual), tax and pension.

Through the Utumishi portal, managers and supervisors can assign job-related tasks to employees and track their progress, while employees can check and update their tasks, progress and performance record.

ess utumishi favicon

What is ESS Utumishi?

The ESS Utumishi portal is a digital replacement of paperwork in the public sector of Tanzania. The government of the United Republic of Tanzania’s mission is to digitize the public sector to facilitate the servants. To accomplish this mission, they launched “Tanzania e-Government Strategy 2013-2018” and  “President’s Office of Public Service Management and Good Governance” (PO-PSMGG) initiated “ESS Utumishi” under the “Public Service Human Resource Information System” (PSHRIS).
The basic purpose of this program is to make the whole working process easy for public servants and for official authorities to monitor the employees and their job-related tasks.

Employee’s Self Service Utumishi Portal’s Key Features

The futuristic approach of the Government of Tanzania to manage the public sector is seen in the ESS Portal. From the various features of portal few are discussed here:

  • User-Friendly Interface: This Portal provides a user friendly interface to the public servants so they can easily navigate to their desired work related functions.
  • Leave Management: Now, Public servants of Tanzania can manage their leave balance and apply for leave requests through the Portal.
  • PaySlip and Benefits: Government Employees of Tanzania can check and download their payslips from the Portal. Employees have to select the “Year and Month” to get their payslips.
  • Performance Management: The Government of Tanzania is managing the performance of the Public sector through the Watumishi Portal. The Portal facilitates the users in goal setting and performance evaluation to ensure continuous improvement.
  • Personal Information Updates: Public servants can change or update their personal and institutional information through the Portal. It Helps employees to maintain their information correctly and updated.  
  • PEPMIS Dashboard: Managers and supervisors can use it to assign tasks and check employees’ performance. Furthermore, employees can review their tasks, track the progress of their assignments, and access their performance records.

ESS Utumishi Portal Registration Online Requirements

To register yourself in the Utumishi portal, make sure you fulfil the mentioned criteria:

  • Personal check number 
  • Personal National ID
  • Email Address 

How to Register on ESS Utumishi Portal?

Step 1: Visit Official Website

If you are a public servant of the United Republic of Tanzania and want to use the Utumishi portal, you have to register yourself by following the below-mentioned steps:

login

Step 2: Go to Registration Section

  • On the homepage of the portal, you will see “click here to register” at the bottom of the “username” and “password” section.
  • Registration Form: As you click the button, it will open the registration form for you to fill in the information.
click here to register

Step 3: Enter your personal details to register

To fill the form, you need to provide your details according to the following instructions:

  • Check Number: Write your unique check number in the “check number” box.
  • National ID: Write your national ID consisting of 20 digits and regional code for verification in the “National ID” box.
  • Email Address: Write your personal and valid email in the “Email Address” box. 
  • Confirm Email: Write the Email Address in the “Confirm Email” box.

You will receive all of your information and verification codes at this email address, so Write your valid email. 

NOTE: Later you can change your email address in Utumishi Portal in case of any inconvenience.

Step 4: Sign Up your Account

  • Sign Up: After completing and reviewing the registration form Submit your application by clicking on “Sign Up”. Now, you will get an email with a confirmation link. 

Step 5: Confirm your Registration

  • Confirmation Link: Check your confirmation link in the Email box and confirm your registration by clicking on it.

Congratulations! You successfully created your account on the Utumishi portal.

ESS Utumishi Login Guide

To use your Watumishi portal account, you have to log in first. To log in, follow the below mentioned instructions:

log in

Step 1: Visit Official Website of ESS Watumishi

  • Visit Portal: Visit the official website by clicking this official link https://ess.utumishi.go.tz/sessions/signin
  • Login Section: On the very first page of the official ESS Utumishi portal, you will see the login section.

Step 2: Enter Username and Password 

  • Enter: Enter the mentioned details in the relevant boxes of “User Name” and “Password.”

Step 3: Login to your Portal

  • Login: Now click the “Login” button on the ESS portal.
  • Congratulations! You successfully logged in to your ESS Account.

Watumishi Portal Common Login Errors and Their Solution

Sometimes you may find difficulties in logging in to your account. Here we mentioned some common errors and their solutions for your ease. 

Watumishi Portal Login Errors:

  • Incorrect User Name 
  • Incorrect Password 
  • Unstable Internet  

Solutions of Watumishi Portal Login Errors:

  • If you are entering an Incorrect User Name or Password, then Click the “Reset your Password” button and update your Password again.
  • Make sure you are using a good internet connection.
  • Clear the Caches of your Browser and try Again.

How to Reset the Password in ESS Watumishi Portal?

Do not worry If you forget your Password, here is the complete guide to recover your Password:

change password

Step 1: Go to your ESS Portal

Step 2: Click on the “Reset Button”

  • Reset Password: Click on the “Reset Password” button, and you will be on the next page to reset your Password.

Step 3: Enter your “Check Number” and “Email Address”

  • Enter Details: Write your unique “check number” and “Email Address”. 
  • Reset Password: Click on the “Reset Password.” 

Step 4: Create new Password

  • Check Email: Go to your Email box, and you will find the email with a reset password link.
  • Create Password: Create a new Password and then write again to confirm your Password.

Save: Now save your new Password.

Step 5: Login to your Portal

  • Visit Portal: Go to your Watumishi portal’s Login page.
  • Login: Log in to your portal by entering your New Password. 

How to Use Employee’s Self Service Utumishi (Watumishi) Portal?

how to use utumishi portal

Access the ESS Utumishi Portal

Log in to Your Account

To use your Watumishi account, you have to log in first. To log in, visit the official website where from we started and follow the instructions:

  • ESS Utumishi Portal: On the very first page of the official ESS Utumishi Portal, you will see the login section.
  • Enter Information: Enter the mentioned information in the relevant boxes of “User Name” and “Password.”
  • Login: Now click on the “Login” button to start using your ESS portal.

Explore the Dashboard

As you log into your account, look around your dashboard and explore the following options:

Main dashboard
  • Personal information
  • Leave details
  • Salary slip
  • Tax details
  • Pension details
  • A link for Other services

Update Your Data

To change or update your personal information, follow these steps:

personal information
  • Employee Profile: Click on “Employee Profile”.
  • Information: You will see your information like, name, department, rank, and private information.
  • Update Information: Change any information if required to change.
  • Save: Now click “save” to update the information.

Track your Leave Balance for Leave Application

To check your leave balance and to submit a leave application, follow these steps:

  • Leave Information: Click on the “Leave Information”.
  • Leave Details: Check your leave details.
  • Apply for leave: Click on the “Leave Request”.
  • Reason & Dates: Mention your reason, start and end dates of leave.
  • Submit: Submit your request.

Download your Salary Slip

To get your Payslip from the ESS Portal follow these steps:

select month and year
  • Payslip information: Click on the “Payslip information.” 
  • Review: Check and Review your payslip.
  • Download: Download and Save your payslip in pdf form for later use.

Access your Tax and Pension Information

To know your Tax and pension details on the portal follow these steps:

  • Tax and Pension Information: Click on the “Tax and Pension Information” button.
  • Pension Details: Monitor your pension details.
  • Tax Details: Monitor your tax details.

PEPMIS Utumishi

Performance and Evaluation Project Management Information System (PEPMIS) is a special workspace for the Employees in the ESS Utumishi (Watumishi) portal. It is used to plan the Tasks and subtasks of a complete working year by the workers in the public sector. After planning it also allows workers to update their task progress on a daily basis. Employees can set performance indicators, weight and time frame of tasks. Supervisors can check or approve the task progress of employees through PEPMIS. The PEPMIS System ensures transparency and accountability in the public sector.

ESS Utumishi App

The ESS Utumishi mobile application is a digital tool developed by Tanzania’s e-Government Agency to improve the management of the public sector. It provides easy access to the ESS Portal to the Employees. This App Designed for Android devices, this app offers public servants a platform to access and manage their job duties. Now Public servants can access their job Portal any time, anywhere on their mobile devices. The Utumishi Mobile App provides all functions of ESS Portal such as Download Salary Slip, My Profile, PEPMIS, Transfer and Leave request .

ESS Utumishi Mobile App

Benefits of Using ESS Utumishi

The major benefit of the ESS Utumishi Portal is that it replaced the paperwork with a digital system. Apart from this major benefit, there are many others for both the Government of Tanzania and public servants. 

Benefits for Employees

  • Employees can monitor their employment details.
  • Employees can receive their salary slips.
  • Employees can manage and apply for leave.
  • Employees can monitor their taxes and pensions.
  • Employees can update their assigned task reports on the portal.

Benefits for Government

  • Assurity of an accurate employee record
  • Digital leave approval 
  • Digital performance management
  • The government can plan for future projects as it can monitor the progress of existing employees.
  • Reduces the paperwork from Government Offices which improves the performance. 

Customer Support

If you need any technical assistance regarding your Watumishi portal, you can ask the support team of the ESS Portal.

Conclusion

The Watumishi portal facilitates the servants about mandatory Job details, salary details, service records, transfer opportunities in Tanzania, application for regular job leave, vacation leave or annual leave, tax details and pension details. 

Through the Utumishi portal, managers and supervisors can assign job-related tasks to employees and track their progress while employees can check their tasks, update task 

progress and view their performance record. In case of any difficulty you can always ask for help from the customer support of the ESS portal.

FAQs – Frequently Asked Questions

Yes! You can easily check your portal on your mobile device if you have internet access.

If you forget your Password don’t worry, you can easily reset your Password anytime, visit your portal and click on the “Reset Password”. 

Public servants from Tanzania working in any department or organization can use this portal.

You can log in to your ESS Utumishsi portal anytime, anywhere if you have Internet access. Visit the official portal and enter your login details to access the ESS portal.